Bittsi
privacy & policy
See how we handle your data at Bittsi
Privacy Policy
Bittsi Inc.
Effective Date: Dec 12, 2025
Summary: What You Should Know
This Privacy Policy explains how Bittsi collects, uses, and protects your personal information when you use our pet owner mobile application and portal. Here are the key points:
What We Collect: Contact information provided by your clinic (name, email, phone), account credentials, basic pet profile data you add, pet records your clinic shares with us, and basic device/usage logs.
How We Use It: To provide the App, display your pets' clinic information, let you create pet profiles, and communicate with you about the App.
Sharing: We share data only with service providers (cloud hosting, authentication, email) needed to operate the App. We do not sell or share your personal information for advertising.
Your Rights: You can access, correct, delete your information, or close your account by contacting us at [privacy@bittsi.com].
Pet Data: Pet medical information is not human health information and is not subject to HIPAA.
Security: We use reasonable measures to protect your data, but no system is 100% secure.
Contact: Email us at [privacy@bittsi.com] or [support@bittsi.com] with questions.
For complete details, please read the full policy below.
Table of Contents
1. Overview & Scope
1.1 Who We Are
Bittsi Inc. ("Bittsi," "we," "us," or "our") is a Delaware corporation that provides a pet owner mobile application and web portal (the "App") that allows pet owners to view clinic-maintained information about their pets and create basic pet profiles.
1.2 What This Policy Covers
This Privacy Policy describes how we collect, use, disclose, store, and protect personal information when you use the App. It applies to all users of the App.
1.3 Clinic Data Note
Clinics invite their clients (pet owners) to the App. Your veterinary clinic or animal care provider (your "Clinic") remains the custodian of clinic records. Bittsi provides the App to display and manage that information for your convenience. The App is not a medical records system but a tool for pet owners to access information maintained by their Clinics. For clinic-maintained records, your Clinic is the controller and Bittsi acts as a service provider/processor. For pet profile data you add and your account information, Bittsi is the controller.
1.4 Relationship to Terms of Service
This Privacy Policy supplements our Terms of Service (available at [INSERT TERMS URL]). By using the App, you agree to both this Privacy Policy and the Terms of Service.
2. Personal Information We Collect
We collect the following categories of personal information:
2.1 Identifiers & Contact Information
Name, email address, phone number, and emergency contact information provided by your Clinic when they invite you to create an account.
2.2 Account & Access Information
Account credentials or authentication tokens used to log in to the App.
Basic device and log information collected for security and operations, including IP address, device type, operating system, and browser information.
2.3 Pet Profile Data (You Add)
Pet name (required when you create a pet profile).
Optional microchip number (if you choose to add it).
Optional pet insurance information (if you choose to add it).
2.4 Pet Records (From Your Clinic)
Pet information maintained by your Clinic that your Clinic shares with Bittsi to display in the App, such as medical records, visit history, vaccination records, and other pet-related information.
Your Clinic controls what information is shared with the App.
2.5 Communications
Messages you send to Bittsi support when you contact us with questions or issues.
2.6 What We Do Not Collect
We do not collect payment information (the App is free and invitation-based).
We do not collect precise geolocation data.
We do not collect social security numbers, government IDs, or similar sensitive personal identifiers.
2.7 Note on HIPAA
Pet medical information is not human health information and is not subject to the Health Insurance Portability and Accountability Act (HIPAA). The App is not a HIPAA-covered service, and Bittsi is not a HIPAA business associate.
3. Sources of Personal Information
We collect personal information from the following sources:
3.1 Your Clinic
Your Clinic provides your contact information (name, email, phone, emergency contact) and pet records when they invite you to use the App.
Clinic Invitations and Data: Your Clinic represents that it has all necessary rights and permissions to share your contact and pet information with Bittsi for the purpose of creating your App account and enabling your access.
3.2 You
You provide information when you create and edit pet profiles, add optional details (microchip numbers, insurance information), and communicate with us through support channels.
3.3 Automatically From Your Devices
Device and usage data collected automatically when you access the App, including IP address, device type, operating system, and basic usage logs for security and operations.
4. How We Use Personal Information
We use personal information for the following purposes:
4.1 Provide and Operate the App
Set up and authenticate your account.
Display pet information shared by your Clinic.
Enable you to create and manage pet profiles.
Allow you to view and organize information about your pets in one convenient location.
4.2 Communicate With You
Send important information about the App, including account confirmations, security alerts, and service updates.
Respond to your support inquiries and feedback.
Facilitate communications between you and your Clinic (where enabled by your Clinic).
4.3 Maintain Security and Prevent Abuse
Detect, investigate, and prevent security incidents, fraud, and abuse.
Monitor for unauthorized access and protect the App and user accounts.
Enforce our Terms of Service and policies.
4.4 Comply With Legal Obligations
Respond to lawful requests from authorities and legal processes.
Comply with applicable laws and regulations.
Establish, exercise, or defend legal claims.
4.5 What We Do NOT Do
We do not use your personal information to train machine learning models.
We do not use your information for advertising or marketing purposes.
We do not sell or share your personal information for cross-context behavioral advertising.
5. Sharing & Service Providers
5.1 Service Providers
We share personal information with third-party service providers who perform functions on our behalf. These providers are contractually obligated to protect your information and use it only for the purposes we specify.
Service providers include:
Cloud hosting providers: Store and process data on secure servers.
Authentication providers: Manage account security and login systems.
Email service providers: Deliver transactional emails and support communications.
We do not disclose specific vendor names but use industry-standard, reputable providers.
5.2 Your Clinic
Information you add to pet profiles (such as pet names, microchip numbers, and insurance details) may be shared with your Clinic if you choose to communicate or share this information through the App.
Your Clinic already has access to clinic-maintained records and controls what information is displayed in the App.
5.3 Legal Requirements
We may disclose personal information to:
Law enforcement, regulatory agencies, and government authorities in response to lawful requests or legal obligations.
Courts and legal counsel in connection with litigation or legal proceedings.
Third parties as necessary to protect our rights, property, safety, or that of users or the public.
5.4 Business Transfers
If Bittsi is involved in a merger, acquisition, sale of assets, bankruptcy, or similar transaction, your personal information may be transferred to the successor entity, subject to this Privacy Policy or a successor policy.
5.5 No Sale or Sharing for Advertising
We do not sell or share your personal information as those terms are defined under applicable U.S. state privacy laws. Specifically:
We do not sell personal information to third parties for monetary or other valuable consideration.
We do not share personal information with third parties for cross-context behavioral advertising purposes.
6. Cookies & Tracking
6.1 Use of Cookies
We use only those cookies and similar technologies (such as software development kits in mobile apps) that are necessary to operate the App and provide basic functionality.
Types of cookies we use:
Strictly necessary cookies: Required for authentication, session management, and security.
Basic operational cookies: Enable core App features and remember your preferences.
6.2 Analytics
We may use basic analytics to understand how the App is used and to improve user experience. If we implement analytics tools, we will update this Policy and provide opt-out options through your device settings.
6.3 Your Choices
You can control cookies through your browser or device settings:
Browser settings: Most browsers allow you to block or delete cookies. Note that blocking essential cookies may prevent you from using the App.
Mobile device settings:
iOS: Settings → Privacy & Security → Tracking
Android: Settings → Google → Ads → Opt out of Ads Personalization
7. Data Retention
7.1 How Long We Keep Information
We retain personal information for as long as necessary to:
Provide the App and fulfill the purposes described in this Policy.
Comply with legal, regulatory, tax, and accounting obligations.
Resolve disputes and enforce our agreements.
7.2 Specific Retention Periods
Account and contact information: Retained while your account is active and for a reasonable period after account closure (typically 30–60 days) to accommodate reactivation or comply with legal obligations. Account data is deleted only upon your explicit request (see Section 9).
Pet profile data you add: Retained while your account is active. When you delete your account, we delete this data within 30–60 days.
Clinic records: Controlled by your Clinic. Requests about clinic records should be directed to your Clinic. We display clinic records only while your Clinic maintains its relationship with Bittsi and shares the data with us.
Usage logs: Retained for up to 12 months for security monitoring and service improvement, then deleted or anonymized.
7.3 Deletion Upon Request
You can request deletion of your account and personal information by contacting us at [privacy@bittsi.com]. We will delete your account and Bittsi-held profile information within 30–60 days, except where retention is required by law or for dispute resolution.
Note: Clinic-maintained records are controlled by your Clinic. Requests to correct, update, or delete clinic records should be directed to your Clinic.
8. Security
8.1 How We Protect Your Information
We implement reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, and disclosure. These measures include:
Encryption of data in transit and at rest where feasible.
Access controls limiting access to authorized personnel on a need-to-know basis.
Secure authentication systems.
Regular security monitoring and updates.
8.2 No Absolute Security
Despite our efforts, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security of your personal information. You are responsible for maintaining the confidentiality of your account credentials.
8.3 Your Responsibility
You can help protect your information by:
Using strong, unique passwords.
Not sharing your account credentials.
Logging out after using shared or public devices.
Promptly notifying us of any unauthorized access at [support@bittsi.com].
9. Your Rights & Choices
9.1 Access, Correction, and Deletion
You have the right to:
Access your personal information by contacting us at [privacy@bittsi.com].
Correct inaccurate information in your account or pet profiles through the App or by contacting us.
Delete your account and personal information by contacting us at [privacy@bittsi.com].
Some requests about clinic records may need to be directed to your Clinic, as your Clinic controls clinic-maintained information.
9.2 Account Closure
You can close your account at any time by contacting [support@bittsi.com] or [privacy@bittsi.com]. Upon account closure, we will deactivate your account and delete Bittsi-held profile information within 30–60 days.
9.3 How to Exercise Your Rights
To exercise your rights, email us at:
Include in your request:
Your full name and email address associated with your account.
A description of what you're requesting (access, correction, deletion, account closure).
Any information needed to verify your identity.
We will respond within 30–45 days depending on the complexity of your request.
9.4 Additional Rights Under State Law
Depending on where you live, you may have additional rights under state privacy laws (such as California, Virginia, Colorado, Connecticut, or other states). These may include rights to data portability, opt-out of sales/sharing (not applicable, as we don't sell or share), and non-discrimination.
You may have the right to:
Request specific categories and pieces of personal information we hold about you.
Request deletion of your personal information (subject to legal exceptions).
Opt out of sale or sharing (not applicable, as we don't engage in these practices).
Contact [privacy@bittsi.com] to exercise these rights.
10. Children's Privacy
10.1 Age Requirement
The App is not directed to individuals under 18 years of age. We do not knowingly collect personal information from children under 18.
10.2 No Collection From Children Under 16
We do not knowingly collect personal information from children under 16 years of age without parental consent. If we learn that we have collected information from a child under 16 without verifiable parental consent, we will delete that information as soon as reasonably practicable.
10.3 Parental Notice
If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us immediately at [privacy@bittsi.com]. We will work to verify and delete the information promptly.
11. Third-Party Services
11.1 Service Providers
The App relies on third-party service providers (cloud hosting, authentication, email) as described in Section 5. These providers operate under their own privacy policies. We select reputable providers that maintain appropriate security measures.
11.2 Your Clinic
Your Clinic operates independently from Bittsi. Your Clinic's collection, use, and disclosure of your information is governed by your Clinic's privacy policy (if any) and applicable law. Bittsi is not responsible for your Clinic's data practices.
11.3 Links to Other Sites
The App may contain links to third-party websites or resources. We do not control and are not responsible for the privacy practices of third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.
12. Changes to This Policy
12.1 Right to Modify
We reserve the right to update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations.
12.2 Notice of Changes
When we make material changes, we will:
Update the "Effective Date" at the top of this Policy.
Post the revised Policy in the App.
Provide notice through the App, by email, or by other reasonable means.
12.3 Continued Use Means Acceptance
Your continued use of the App after changes are posted constitutes acceptance of the revised Privacy Policy. If you do not agree to the revised Policy, you must stop using the App and may request deletion of your account.
13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy, please contact us at:
Bittsi Inc.
Email:
[support@bittsi.com] (general inquiries)
[privacy@bittsi.com] (privacy inquiries and data requests)
Mailing Address:
[INSERT MAILING ADDRESS]
For data requests, use the subject line "Data Request" or "Privacy Request" and include:
Your full name and email address.
A description of your request (access, correction, deletion, account closure).
Information to help us verify your identity.
We aim to respond to all inquiries within 30–45 days.
